TLT Communications Self Service Portal

Terms and Conditions
Introduction
These Terms and Conditions ("TCs") constitute the full terms and conditions that apply to the agreement between You and Tilton Communication LTD, an English registered company with its registered address at 19 Modwen Road, Waters Edge Business Park, Salford Quays, Manchster M5 3EZ (Registration number 6758134), and supersede and replace any prior written or oral terms.
1.	Definitions
1.1	"Account" means the account that We set up for You when We agree to provide You with the Service.
1.2	"Credit" means credit that You may purchase from time to time which is added to Your Account but which has no monetary value other than when used to pay for goods and/or services provided by Us. Credit is expressed in UK pounds sterling ("GBP")
1.3	"Service" means the Geo Tell service that provides You with the ability to make calls from a traditional fixed or mobile telephone to other traditional fixed or mobile telephones.
1.4	"Tilton", "Our", "Us", and "We" means Tilton Communication, an English registered company with its registered address at 19 Modwen Road, Salford Quays, Manchester M5 3EZ United Kingdom.
1.5	"You" and "Your" means the person with whom We enter into this agreement with.
2.	Right to Cancel
2.1	Under the Distance Selling Regulations (2000) in the United Kingdom as applied by Us, You have the right to cancel the agreement until the end of the 14th working day after the date on which the agreement was formed.
2.2	WHERE YOU AGREE TO RECEIVE THE SERVICE BEFORE YOUR RIGHT TO CANCEL, EXPIRES YOU LOSE YOUR RIGHT TO CANCEL THE AGREEMENT.
2.3	Where You choose not to receive the Service until after the end of Your right to cancel We will not provide the Service until after Your right to cancel expires.
2.4	Where You retain the right to cancel and want to cancel the agreement during Your right to cancel You must write to Us, ensuring that Your letter reaches Us before the expiry of Your right to cancel, to tell Us that You want to cancel the Agreement.
2.5	Where You retain the right to cancel and give Us notice that You want to cancel during Your right to cancel We agree to return any payment made by You within 30 days of the date on which We receive Your notice.
3.	When and How the agreement is formed
3.1	When You contact Us to place an order for the Service, You are making an offer to Us that is open and capable of acceptance.
3.2	You agree that We have no obligation to accept Your offer and that We may refuse any offer You make for any reason.
3.3	We accept Your offer to purchase the Service when We provide You with the means of using the Service.
4.	What happens once the agreement is formed
4.1	Once We accept Your offer We will provide You with a user ID, an account access code and We will open Your Account.
4.2	You may purchase Credit using any payment method that We expressly offer at the time of Your purchase.
4.3	We may impose limits on the amount of Credit that can be purchased and may impose limits on the frequency with which You may purchase such Credit.
4.4	We may limit or amend the payment methods We accept at any time and without any prior notice to You.
4.5	Credit will be applied to Your Account when We receive Your payment accordingly, depending on the method You use, it may take one or more days for the Credit to be applied to Your Account.
5.	Safeguarding Your Account
5.1	You agree that You are solely responsible for any calls made using Your user ID and password and for any transactions that take place on Your Account and that You are solely responsible for ensuring the confidentiality of these.
5.2	You may change Your password at any time online.
5.3	You agree to inform Us of any unauthorised use of Your Account within 24 hours of Your discovery of such unauthorised use by emailing Us at support@tiltoncommunication.co.uk
5.4	You agree to indemnify Us against any and all claims and demands, costs, including legal fees, and other expenses incurred by Us made by any third party in respect of any unauthorised use of Your user ID, password / account access code and/or Your Credit and/or Account where You do not comply with paragraph 5. 3 above.
6.	Your Responsibilities
6.1	You agree that You are wholly responsible for the content of Your use of the Service and agree not to transmit any material which is illegal, unlawful, improper or which violates or infringes the rights of any third party.
6.2	You agree not to attempt to gain, or permit or allow actively or inactively to permit any third party to attempt to gain, unauthorised access to the Service or to use the Service to access the internet.
6.3	You agree not to resell the Service and/or any part thereof, nor to assign, licence or transfer Your rights in the Service or in Your Credit.
6.4	You agree to indenify Us against any claim or demand arising out of, or due to, Your use of the Service.
6.5	Whilst making calls to GeoTell Access Number ( 0207 0966 819 \| 0800 014 7659) from your mobile or landline phone, please ensure that your mobile or landline package has FREE minutes to UK Landline. Otherwise your mobile or landline operator will charge you for calls to our access number. Additionally, please ensure you press # after the destination number to ensure the number gets connected correctly. If you have any queries at all about your mobile or landline package, please contact your mobile or landline operator.
7.	Suspension and Termination
7.1	(a) You may terminate the Service on giving Us thirty (30) days’ prior written notice (b) Where You terminate the Service, You are obliged to pay Us, or We may deduct from Your Account, a £2.00 administration fee.
7.2	We may terminate this agreement or suspend the Service, or any part thereof, at any time where We determine that You are in breach of these TCs, have acted inconsistently with the spirit of these TCs, have violated Our rights, or the rights of any third party, where We suspect fraud or where We are obliged by any lawful court, regulator or other authority to terminate this agreement.
7.3	We may also terminate this agreement where Your Account has been dormant for a period of at least 6 months.
8.	Refunds
8.1	With the exception of the right granted to You by virtue of paragraph 2. 5 above, We are under no obligation to provide You with a refund.
8.2	Where You believe You should be refunded You must call us at 0207-870-644 or email us on support@tiltoncommunication.co.uk detailing the reasons why You believe You should be refunded and providing any evidence You believe is relevant to Your request.
8.3	We will consider any request for a refund on a case by case basis and if we decide to refund You all, or part of the amount, You claim, We will credit Your Account.
9.	Miscellaneous
9.1	(a) The Service is provided to customers from the UK only and is prepaid thus In order to make use of the Service, including making use of any free calls that You may be entitled to Your Account must be in credit. (b) You will be charged for Your use of the Service at the rates applicable at the time that You use the Service. Current rates are available on the website or by telephoning Us. (c) Your phone provider may charge You for accessing the service. Additionally, where You access the Service using a freephone number We will charge You an additional 0.02p per minute, We may also charge You for accessing the Service from a payphone. (d) Our rates are variable and You should check the applicable rate each time before each occasion that You use the Service.
9.2	The Service is not designed to replace traditional telephony but to operate in conjunction with such traditional telephony. Accordingly You may not be able to call certain numbers that You call using traditional telephony such as the emergency services or international directory enquiries. Accordingly, We suggest that You do not use the Service to call such numbers and You agree that We will not be liable for the consequences of Your being unable to call those numbers using the Service.
9.3	As the Service, or part thereof, is provided in part over the Internet and through the networks of third parties, We are unable to guarantee either the quality of any call or that any call that is placed using the Service will be connected or that, once connected, the connection will remain until that call is terminated.
9.4	Tilton may transfer or assign its rights or obligations under the agreement at any time. You are not permitted to transfer or assign Your rights or obligations under the agreement at any time.
9.5	This agreement is governed by the laws of England and Wales and both You and We agree to be subject to the exclusive jurisdiction of the courts of England and Wales unless You are resident in the European Union in which case You and We agree to the non-exclusive jurisdiction of the courts of England and Wales. Where We enter into an agreement with you that is subject to these terms and conditions, you agree that the language of this agreement is English.
9.6	A finding that any provision of these TCs is, or has become, invalid, illegal or unenforceable in any respect under applicable law shall not affect or impair the validity, legality or enforceability of any other provisions of these TCs.
9.7	Failure by any party, at any time, to enforce any of the terms of this agreement shall neither be construed as a waiver of any right or remedy nor shall in any way affect the validity of this agreement, or any part thereof, and no waiver of a breach of this agreement shall constitute a waiver of any subsequent breach.
9.8	The section headings in these TCs are for convenience only and have no legal or contractual effect.
9.9	Nothing in these TCs confers, or is intended to benefit any third party or to confer any right on any third party to enforce any term of this agreement
9.10	We may amend these TCs at any time. Any amendment to these TCs that has a negative effect on You shall be notified to You and if You do not accept the amendment You shall be entitled to terminate this agreement.
Website Terms
Use of this site is provided by Tilton Communication Limited subject to the following Terms and Conditions: This website is owned and operated by Tilton Communication Limited ("We," "Us," "Our"), an English registered company with its registered address at 19 Modwen Road, Waters Edge Business Park, Salford Quays, Manchster M5 3EZ (Registration number 6758134) for your personal viewing and use. Access and use by you of this website indicates your agreement to these Terms and Conditions.
1.	Privacy Any personal information you supply to Us when you use this Web site will be used in accordance with Our Privacy Policy.
2.	Intellectual Property Rights All trademarks, copyright, database rights and other intellectual property rights in the materials on this Web site (as well as the organisation and layout of this Web site) together with the underlying software code are owned either directly by Us or by Our licensors. Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this Web site or the underlying software code whether in whole or in part. However, the contents of this Web site may be downloaded, printed or copied for your personal non-commercial use.
3.	Authorised Use of Website The User warrants that in its use of the Web Site it shall: (a) use the Web Site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use of the Web Site by any third party; (b) not engage in any conduct which is unlawful; (c) not interfere electronically or manually with the operation or functionality of this Web site (d) not deface, alter or interfere with the appearance of this Web site or the underlying software code; (e) not upload, post, transmit or distribute any material or information which contains a computer virus, or other code, files or programs intended or having for effect to disrupt or otherwise adversely affect the operation of the Web Site or of other Users' computer systems. We are entitled to remove any material or restrict or terminate your access to the Web Site in the even that any of the above warranties are breached.
4.	Limitation Of Liability In no event will We be liable for any direct, indirect, special or consequential losses or damages of whatsoever kind arising out of access to, or the use of this Web site or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. Nothing in these Terms and Conditions shall exclude or limit Our liability for death or personal injury caused by negligence.
5.	Changes We may make changes to this website at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Web site. By continuing to use this Web site, you are deemed to accept the changes and/or the modified Terms and Conditions.
6.	Miscellaneous A finding that any provision of these Terms and Conditions is, or has become, invalid, illegal or unenforceable in any respect under applicable law shall not affect or impair the validity, legality or enforceability of any other provisions of these Terms and Conditions. The section headings in these Terms and Conditions are for convenience only and have no legal or contractual effect. Nothing in these Terms and Conditions confers, or is intended to benefit any third party or to confer any right on any third party to enforce any term of this agreement. These terms and conditions are subject to the laws of England and Wales and the exclusive jurisdiction, excepting other member states of the EU, of the courts of England and Wales.
7.	Termination If you do not accept these terms and conditions in full, you do not have permission to access the Contents of the Web Site and therefore should cease using the Web Site immediately. We reserve the right to terminate the provision of the web site or restrict your access to the web site without any prior notice to you for any reason whatsoever, including where we consider that you are acting in breach of the Terms.